Refund Policy
15-day money-back guarantee
If Steady Walks isn't right for you, ask for a full refund within 15 days of purchase. No reason needed.
We want you to feel confident trying Steady Walks. If it isn't right for you, you can get your money back.
How to ask
Email hello@steadywalks.dog from the address you used to buy, and write "Refund request" in the subject line. Please include the email address you used at checkout and, if you have it, the order or receipt number. We aim to reply within 2 to 5 business days.
How refunds are paid
We refund the full price to the card or payment method you used. Most refunds appear within 5 to 10 business days, depending on your bank or card issuer. Stripe processes the refund; we cannot speed it up on the bank's side.
The bonus guides
The bonus PDFs are part of your purchase. If you ask for a refund, you may keep the PDFs you already downloaded. Please don't share or resell them.
Your walk log
Your log is saved on your own device. A refund does not delete it. Before you stop using the app, you may want to save a backup or report from the More screen. We cannot recover a log once you have cleared it.
After 15 days
After the 15 days, we do not give refunds, except where the law requires it, or where you were charged twice, or charged an amount you did not agree to. If you were charged by mistake, contact us and we will put it right.
Your legal rights
This policy does not affect any rights you have under consumer law in the place where you live.
Problems with a charge
If you don't recognise a charge, or have a problem with a refund, please email hello@steadywalks.dog first. It is the fastest way to fix it.
Contact
Seattle Echo LLC
Florida, United States
hello@steadywalks.dog